Guest Services Agent

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

Guest Service Agent

First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities

Consistently offer professional, friendly and engaging service; Greet, check-in, respond to requests and settle accounts while providing exceptional service; Assist guests regarding hotel facilities in an informative and helpful way; Follow departmental policies, procedures and service standards; Take initiative to add a personalized experience; Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling; Other duties as assigned

Requirements

Service focused personality is essential, experience is an asset; Able to handle a multitude of tasks in a fast-paced, ever-changing environment; Ability to focus attention on guest needs, remaining calm and courteous at all times; Previous customer related experience an asset; Must be flexible in terms of working hours - regular coverage of overnight shift; Ability to handle cash effectively and with accuracy; Prior experience working with Opera Cloud or a related system; Fluency in English, additional languages are a plus

Benefits

The opportunity to live, work and play across the world through our employee travel and internal transfer programs; Complimentary duty meal in our colleague dining room; Complimentary hotel stay for two through our BE OUR GUEST program; Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide; Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and collaboration with local charities; A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits; A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP); 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass; Full wage of $32.15/hr following the successful completion of probationary period