Guest Services Liaison

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests. As a Guest Services Liaison, you will be the friendly face that welcomes and assists patients, families, and visitors throughout their experience. Schedule: Part-Time, 24 hrs/week. Varied schedule during the week including weekend rotations. Department: Patient Concierge Svcs-Hosp. Work shift: Day. Job category: Administrative Services.

Responsibilities

Meet, greet and assist patients and guests, providing general information about services, the facility, and the geographical area; Respond to special requests and make special arrangements to meet unique needs; Assist patients and guests with scheduling transportation or other services; Gather, summarize and provide information about the property and surrounding area amenities; Coordinate patient needs with other departments and resolve patient requests; Coordinate access to the care delivery area, perform visitor authorization procedures, and serve as a liaison between visitors and staff; Answer phones, transfer calls, take and relay messages; Provide facility tours and escort guests to appropriate areas; Perform daily duties with minimal supervision and assist with patient and guest inquiries

Requirements

High school diploma/GED or equivalent working knowledge; Ability to handle ongoing face-to-face contact with patients, guests and staff; Excellent oral communication and listening skills

Nice to have

Additional related education and/or experience