Guest Services Representatives

JLL is seeking enthusiastic Guest Services Representatives to join our team at Metropolis at Metrotown for the upcoming holiday season. In this customer-facing role, you'll be the welcoming face of one of Canada's premier shopping destinations, creating memorable experiences for thousands of visitors during the busiest retail period of the year. This part-time seasonal position runs from October through December 2024 and offers an excellent opportunity to gain valuable experience in retail property management while contributing to the success of one of Metro Vancouver's most iconic shopping centers.

Responsibilities

Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities to provide accurate, helpful information to guests; Create memorable customer experiences through proactive, excellent service that exceeds expectations; Interact professionally with shoppers and retailers, serving as a liaison between guests and the shopping centre community; Manage gift card sales transactions and perform accurate end-of-day cash reconciliation procedures; Display a consistently positive attitude in all communications, both in-person and via other channels; Foster strong relationships with retail tenants and educate them on available centre services and programs; Provide clear directions, information, and answers to mall-related inquiries with patience and clarity; Stay current on store offerings, promotions, and events to make tailored recommendations that enhance the shopping experience; Operate the Guest Services kiosk efficiently, maintaining organization and professional presentation standards; Support the Marketing Department in executing promotional activities, special events, and seasonal campaigns; Understand and apply protocols outlined in the Crisis Management Manual, with specific focus on Guest Services' responsibilities during emergencies; Participate in special projects and perform additional duties as assigned to support overall centre operations

Requirements

High School diploma or equivalent; Positive attitude and strong commitment to providing excellent customer service; Ability to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnel; Capable of working in a fast-paced environment while multi-tasking and maintaining a high level of professionalism; Strong written and verbal communication skills; Proficient in conflict resolution and de-escalation techniques; Friendly, approachable, proactive, and solution-oriented personality; Above-average computer skills and comfort with point-of-sale systems; Flexibility to work weekends, evenings, and holidays as required during the seasonal period

Nice to have

Previous customer service experience; Multilingual abilities

Benefits

Valuable experience in retail property management