Guest Services Supervisor - Queens Beach Hotel

Guest Services Supervisor | Queens Beach Hotel | Dream big with us!

In every community, the pub is where the local character can be felt, and the characters can be heard. Where stories are made and retold. A place to escape, and feel at home. And with passion on tap, our team adds to every pub's story.

You might have guest it - we’re looking for our next superstar Supervisor to support the Venue Manager in all things guest services. In this exciting role, you’ll engage and inspire the team to deliver a memorable guest stay. You’ll have a knack for creating passion about procedure and motivate your team to meet the ALH standard in our accommodation offerings.

A day in the life of a Guest Services Supervisor

- Act as a role model and a visionary, creating excitement and enthusiasm around the guest experience
- Utilise your communication and leadership skills to inspire and empower your team to achieve ALH standards across guest service, cleanliness and presentation
- Promote a culture that is centred around safety and procedural compliance

Inherent requirements

If this gig excites you - and you’re close-enough on the requirements - go on, throw your hat in the ring!

Requirements

You are great with people, policy and procedure and feel passionate about providing amazing guest experiences; You know how to deliver on the detail and ability to coach your team to do the same; You have experience in the retail, sales or hospitality leadership world and the desire to be part of an organisation where you can dream big about your career; You’ll be yourself and come as you are - ALH is known for its people!; This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

Benefits

An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W; As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing; Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big; Find out more about our range of benefits and discounts here