Hardware Data Center Technician

This role is critical to ensuring industry-leading reliability and uptime for our cloud platform, directly impacting our ability to deliver innovative solutions to our customers. You'll be involved in exciting projects, from supporting the burn-in/stress testing of new hardware to troubleshooting complex server issues and collaborating with vendors. The ideal candidate is a highly skilled and experienced technician with a deep understanding of server hardware, a passion for problem-solving, and a commitment to maintaining peak performance in a fast-paced environment. This is a full-time position.

Responsibilities

Troubleshooting & Repair: Diagnose and resolve hardware failures in complex GPU-based servers (both air and liquid-cooled), ensuring minimal downtime; Hardware Testing & Qualification: Collaborate with the Infrastructure Systems team to support burn-in/stress testing of new hardware and resolve any issues that arise. Support the qualification of new hardware; Vendor Management: Open and manage support tickets with hardware vendors, serve as the datacenter liaison for vendor support personnel, and maintain a hardware issue tracker; Inventory Management: Maintain an accurate spares inventory and replenish stock as needed to ensure quick repairs; Deployment Support: Assist the Cloud Deployments team with racking and cabling servers, contributing to the efficient expansion of our infrastructure; Documentation & Communication: Maintain detailed records of hardware issues and resolutions, and communicate effectively with internal teams and vendors; Physical Demands: Work in a physically challenging environment (sound/vibration/thermal) and be able to lift 50 lbs; On-Call Support: Provide occasional after-hours support to address critical issues

Requirements

Significant experience diagnosing and repairing complex GPU-based servers (both air and liquid-cooled); Deep understanding of server hardware, BMC-based manageability, BIOS settings, and firmware deployment; Four or more years of hands-on experience working in a datacenter environment; Familiarity with Infiniband switches and network topology; Basic Linux system administration expertise; Excellent analytical and problem-solving skills; Strong organizational, time management, and communication skills; Associates Degree or equivalent experience in an IT-related field; Ability to work in a physically challenging environment (sound/vibration/thermal) and lift 50 lbs

Nice to have

Experience with other high-performance computing (HPC) technologies; Relevant certifications (e.g., CompTIA Server+, CCNA); Experience with scripting languages (e.g., Python, Bash); Knowledge of datacenter infrastructure management (DCIM) tools; Experience working in a fast-growing startup environment; Familiarity with various cooling systems used in data centers; Experience with liquid cooling systems

Benefits

Full social security coverage; Contributions to provident, trade union, and pension funds; Options for additional pensions; Optional access to Global Life Insurance; Generous leave policies including maternity, paternity, parental, and sick leave