Head - Information Technology (IT Head)

Lenskart is India's biggest and fastest growing eyewear brand, with over 2000+ stores. The brand is India's first D2C (Direct to Consumer) company, which designs, creates and sells its products directly to consumers across the country, without any middlemen. Apart from India, Lenskart now has presence in South East Asia, USA and Middle East. We are looking to hire a Head of Information Technology, who is a strategic thinker and has a deep understanding of technology with proven ability to lead teams towards achieving organizational objectives. This role will report directly into our CIO and will be based in Gurgaon. As Head of Information Technology, you'll lead the IT department, developing and executing strategic plans across retail, plant, and corporate environments. Manage IT budgets, ensure network security, and oversee global infrastructure. Collaborate with other departments, aligning technology with business objectives. Lead IT teams, foster innovation, and stay current with industry trends. Drive efficiency, implement new technologies, and ensure the organization's IT infrastructure meets operational needs across 2000+ stores, manufacturing facilities, and distribution centers. Strong leadership, strategic thinking, and technical expertise are key.

Responsibilities

Develop and execute IT strategies aligned with organizational goals, providing visionary leadership to the IT department; Lead and mentor IT teams, fostering a collaborative and innovative work culture, including recruitment, training, and performance evaluations; Ensure the reliability, security, and scalability of IT infrastructure across stores, plants, and corporate hubs; Build and standardize "Store-in-a-Box" deployment models for rapid store rollouts and ensure high availability and offline resilience across retail outlets; Oversee high-availability network, SCADA/IoT, and hardware infrastructure across manufacturing facilities, prescription processing labs, and regional distribution centers; Develop and manage IT budgets, evaluate technology investments, and implement controls to track IT assets and monitor usage; Oversee complex IT projects, including M&A tech integrations and global site expansions; Implement and maintain cybersecurity measures, ensure compliance with regulations and standards (ISO 27001), and conduct regular system audits; Collaborate with executives, department heads, and telecom/ISP vendors to understand business needs, enforce SLAs, and communicate IT initiatives; Plan, implement, and operate data centres, network and server services, ISP, Google Workspace/collaboration services, service monitoring, user support/helpdesk, servers, and storage; Maintain operational knowledge of cybersecurity and endpoint network security tools; Build and run a 24x7 support framework and DR/BCP strategy for stores, manufacturing plants, and logistics hubs

Requirements

Bachelor's or Master's degree in Information Technology, Computer Science, or a related field; 12+ years of experience in a senior IT leadership role with at least 5 years of direct people management experience; Demonstrated experience in high-growth Retail, D2C, Quick-Commerce, or Consumer Electronics/Manufacturing sectors managing 1000+ remote sites or retail outlets; Extensive experience in managing cross-functional IT teams and overseeing complex, enterprise-wide projects; In-depth knowledge of IT systems, hybrid/cloud infrastructure, edge computing, and emerging technologies; Familiarity with cloud computing, cybersecurity, data management, and OT/plant infrastructure integration; Ability to inspire and drive innovation within the IT team; Ability to communicate effectively and partner across cross-functional teams and executive stakeholders; Ability to translate technical concepts into understandable terms for non-technical stakeholders; Ability to adapt to evolving technologies and industry trends and flexibility to navigate a dynamic and fast-paced work environment; Strong analytical and problem-solving abilities, with a proven track record of making sound decisions in challenging situations