Head of A220 Program Operations

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. The HO A220 Program Operations is responsible for the End-to-End (E2E) Program tactical steering and process industrialization required to meet the program's commercial and financial targets.

Responsibilities

Direct the process evolution required to scale the program effectively; Lead the design and implementation of next-generation material services, turning strategic requirements into industrialized, scalable workflows; Navigate the technical and process operational aspects of the A220 program to ensure seamless material service delivery; Launch E2E Program initiatives and projects to enhance cost efficiency and streamline the program interface; Utilize an E2E perspective to manage complex relations and cross-functional impacts across the program's four legal entities; Ensure the achievement of AOP targets and growth goals through active operational performance management; Identify and realize profit improvements by optimizing the process cost efficiency and identifying scalability potential; Lead cross-program projects to secure $20M in efficiency gains by 2030 through process standardization; Monitor inventory value development to ensure stock levels support critical parts in customer operations and overall program business growth; Manage and coach a high-performing international team of Program Managers and Product Leads; Serve as the primary de-escalation point for E2E process challenges, implementing systemic fixes that resolve structural bottlenecks; Secure customer satisfaction scores by ensuring E2E processes are robust and industrialized to meet requirements reliably; Represent the program's material management needs within the broader organization and at senior customer meetings; Ensure all business activities and industrialized processes comply with relevant internal and external regulations; Other duties as assigned

Requirements

Bachelor's degree in Economics, Business Administration, Project Management, Engineering or Aerospace or an equivalent combination of education and experience; 10+ years of experience required; Min 5 years of experience in transformation management, operational management and project management in logistics and/or customer service; Min 2 years of experience in applying sprint/Scrum/LBIT/VSM methods; Leadership experience required; Authorized to work in the US; Able to travel domestically and internationally, sometimes on short notice; Able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings; Able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms; Able to speak in conversations and meetings, deliver information and participate in communications; Able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts; Able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs; Able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs; Able to push and pull small office furniture and some equipment and tools; Able to sit for long periods of time in meetings, working on the computer; Able to squat or kneel to retrieve or replace items stored on low shelving; Able to stand for discussions in offices or on the production floor; Able to travel independently and at short notice; Able to walk through office and production areas including uneven surfaces; Personal Protective Equipment required including Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site; Steel-toed shoes required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor

Nice to have

Masters Preferred

Benefits

Competitive Remuneration; Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave; Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities; Health & Wellbeing: Health insurance, well-being programs; Medical insurance; Dental insurance; Vision insurance; Prescription insurance; Employee Assistance Program; Flexible Spending Accounts; Health Savings Accounts; Basic & Voluntary Life and Accidental Death & Dismemberment insurance; Short and Long-term Disability insurance; 401(k); Paid time off including paid holidays; Tuition Assistance; Bonus(es) subject to performance criteria