Head of Clinic Operations

The Company: Our client is a next-gen House of Brands, building a New Retail Ecosystem of accessible, beloved and enduring consumer brands, from F&B to lifestyle services and more. They are on a mission to deliver consumer delights and elevate urban lifestyle for Indonesian millennials and beyond. The Role: Our client is seeking a dynamic and results-oriented Head of Clinic Operations to lead and oversee the smooth functioning of their growing network of clinics. This critical role will involve ensuring seamless day-to-day operations, fostering strong relationships between head office and clinics, improving customer experience, optimizing supply chain cost, and driving clinic sales.

Responsibilities

Enable Key Business Initiatives: Act as a bridge between head office and clinic teams, effectively communicating strategic directives and cascading new initiatives to the ground, as well as ensuring strict adherence; Gather valuable insights from the field and share them with the head office to inform business decisions and strategy; Foster strong relationships with clinic managers and staff, providing guidance and support to ensure alignment with company goals; Operational Excellence: Oversee the day-to-day operations of multiple clinics, ensuring smooth running and adherence to SOP; Identify and implement operational procedures to optimize resource utilization and minimize costs; Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement; Directly drive clinic level sales through close management of staff performance; Customer Experience: Prioritize customer satisfaction and experience as a key driver of business success; Proactively identify opportunities to enhance customer experience, such as improving wait times, enhancing service quality, and implementing innovative customer engagement strategies; Drive initiatives to improve customer feedback mechanisms and address customer concerns promptly and effectively; Supply Chain Management: Oversee the efficient management of the supply chain, ensuring optimal stock levels and minimizing inventory costs; Monitor and control operational expenses, identifying cost-saving opportunities and implementing strategies to reduce costs; Collaborate with procurement and logistics teams to optimize the supply chain and ensure timely delivery of supplies.

Requirements

Proven experience in managing large-scale ground organizations in a fast-paced and ambiguous environment; A high level of energy, enthusiasm, and a proactive approach to problem-solving; Hands-on attitude; Strong organizational and time management skills to prioritize tasks and meet deadlines; Strong leadership and interpersonal skills, assertive attitude; Excellent analytical and problem-solving skills to identify and address operational challenges; A customer-centric mindset with a focus on delivering exceptional experiences; A strong understanding of supply chain management principles and practices.