Head of Consultant Relations

Lantern is a specialty care platform connecting people with top specialists for surgery, cancer care, infusions and more, delivering quality care with cost savings to employers. The Head of Consultant Relations will execute the consultant relations strategy through named ownership of major consulting and brokerage house relationships, embed in live deals, build the account ownership model and metrics for the function, and be accountable for its success. This is a remote role in the USA with approximately 50% travel.

Responsibilities

Execute Lantern's consultant relations strategy through named ownership of major consulting and brokerage house relationships; Educate on the Lantern value proposition and differentiators for surgery, cancer, and infusion care products; Gather insight and feedback to refine messaging and support for consultant partners; Partner with Sales and Client Success on consultant-led client growth and expansion opportunities; Build and execute named account plans and coverage across major houses; Route escalations appropriately so the team can focus on proactive relationship management; Establish a regular cadence to report results against the plan to the Commercial Leadership Team; Stay embedded in live deals alongside Sales and Solutions Consulting; Develop content with product marketing and sales enablement; Educate the marketplace on the surgery COEs and cancer support category; Close active coverage gaps, including Texas/Southeast and public sector/labor; Build cross-functional relationships with sales, solutions consulting, client success, analytics, clinical, marketing, network, member services and other functions

Requirements

15+ years of professional experience working with employer health care benefits, in health and benefits consulting and/or in a client- or consultant-facing role within a health care solution/vendor; Strong management experience with the ability to build, mentor and lead a high performing team; Deep relationships and credibility across one or more of the top consulting/brokerage firms, ideally from a CR-type, consultant-facing role; Experience designing or operating a named-account or portfolio-ownership model in a relationship-management or sales function; Ability to influence client and consultant points of view and decisions with a thoughtful, data-driven perspective; Experience in consultative sales or business development; Strong written and verbal communication skills; Clear understanding of the mechanics of self-funded medical plans and the relationships between health plans/third party administrators, health care providers, and plan sponsors; Effective interpersonal skills, able to work independently and within a team; Comfortable working in a high-growth, fast-changing environment; Passion for Lantern's mission and collaborating with others; Bachelor's degree required

Nice to have

5-10 years as a health and benefits consultant within one of the top consulting/brokerage firms; Strong analytical skills, including experience working with medical claims data to project savings/program impact; Knowledge of the broader ecosystem of point solutions and health care disruptors selling to self-funded employers; Experience building outcome-based performance metrics for a relationship-management or sales team; Ability to adopt a continuous improvement mindset and contribute to the processes of the larger Commercial team; Experience in an early / growth stage business

Benefits

Medical Insurance; Dental Insurance; Vision Insurance; Short & Long Term Disability; Life Insurance; 401k with company match; Paid Time Off; Paid Parental Leave