Head of Customer Success

We're looking for a Head of Customer Success to lead and scale our global support team, ensuring customers get the most from our robots in the field. You'll be the steady, trusted point of contact from installation to long-term performance, creating a warm and confident experience every step of the way. You'll manage the full post-sales journey: deployment, training, support, and performance follow-up. Just as important, you'll build the foundation for scale: defining processes, improving documentation, and sharing insights with engineering and sales. You report directly to the CEO and are responsible for support strategy, day-to-day execution, and team growth as we expand internationally.

Responsibilities

Ensure every customer request is handled quickly, clearly, and with care; Proactively manage expectations to build confidence and trust; Go the extra mile to make customers feel supported and valued; Build and lead a strong global support team with clear structure and goals; Develop documentation, KPIs, and internal processes that scale with growth; Oversee hiring, training, budgeting, and regional capacity planning; Drive product improvements through real-world customer feedback; Ensure robot service cost aligns with business targets; Identify recurring issues and push for structural, scalable fixes; Manage the full post-sales journey: deployment, training, support, and performance follow-up; Define processes, improve documentation, and share insights with engineering and sales

Requirements

Master's degree, ideally in Engineering, Mechatronics, or a related technical field; Experience in or affinity with horticulture or Controlled Environment Agriculture (CEA); Being truly energized by helping others and taking pride in making customers successful; Commercial mindset with a focus on service and business value; Detail-oriented with a pragmatic mindset; A great communicator and collaborator who connects support, engineering, and commercial teams; Fluent in Dutch and English (spoken and written)

Nice to have

Other languages are a plus

Benefits

A central, hands-on leadership role in a fast-growing robotics company with global ambition; The opportunity to shape the full customer journey from installation to long-term success; A dynamic, supportive team culture where initiative and follow-through matter; Competitive compensation; Plenty of room to grow