Head of Fraud

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We're looking for an experienced Risk Manager to manage fraud risk. You’ll be reducing fraud losses while maintaining a positive customer experience.

Responsibilities

Owning jurisdiction-level fraud risk and acting as the primary point of contact for fraud escalations and governance; Conducting end-to-end fraud risk assessments for existing and new features and services; Advising Product, Operations, Compliance, and Engineering on fraud risk exposure and scalable control design; Supporting the development of tech-enabled fraud prevention and detection solutions that can be deployed globally; Reviewing fraud performance data to identify emerging typologies, attack patterns, and control gaps; Driving root-cause analysis and remediation of high-loss scenarios or escalated fraud-related complaints; Partnering with internal teams to ensure effective oversight of fraud controls, including outsourced operational components; Balancing fraud loss reduction with positive customer outcomes and friction minimisation; Delivering fraud MI, dashboards, and insights that support risk-based prioritisation and decision-making; Conducting QA and scenario testing of fraud interventions to drive continuous improvement

Requirements

10+ years of experience in fraud risk within a 1LoD or product advisory function; Expertise in fraud typologies, detection strategies, and key customer risk indicators across retail and business banking; Demonstrated success driving measurable fraud loss reduction and control effectiveness improvements; Familiarity with fraud analytics, detection models, rule design, or scenario tuning; The ability to convert fraud risks into practical, tech-informed controls embedded into product experiences; Great partnership skills with a track record of influencing stakeholders across Product, Data, Operations, and Compliance teams; Experience in a global bank or high-growth fintech; A proactive, analytical mindset with solid decision-making skills; Leadership potential with the ability to mentor others and build/manage a local fraud team as the market scales

Nice to have

Exposure to crypto or investment products

Benefits

Financial benefits that show we value your work; Flexibility to work from home, the office, or abroad; A Revolut Metal subscription loaded with perks; Exciting events year-round so you can get to know your team