Head of Operations

This independent pizza brand is making waves in London with its artisanal recipes, top-quality ingredients, and welcoming hospitality. Known for its commitment to creating memorable dining experiences, the brand is passionate about delivering exceptional pizza and creating a sense of community. As the brand continues to grow, they are seeking a talented Head of Operations to help shape its future and lead its operational excellence. The Head of Operations will report directly to the Managing Director, taking full ownership of the operational performance across the brand's London-based sites. This individual will ensure consistent delivery of food quality, service standards, and operational efficiency while preserving the essence and values of the independent brand. Managing budgets and controlling costs will be key, as they work to drive profitability without compromising on quality. Leading and inspiring diverse teams will be a critical part of the role, fostering a collaborative culture while empowering managers and team to perform at their best. The Head of Operations will collaborate closely with the leadership team to implement strategies that drive business growth and maintain the brand's reputation as a top destination for great pizza and hospitality. This hands-on role will ensure that venues operate smoothly and continue to provide exceptional guest experiences. The ideal candidate will be an experienced and passionate hospitality professional with a strong background in multi-site management, preferably within the restaurant or casual dining sector. They will thrive in a dynamic, hands-on environment and be driven by the opportunity to make a tangible impact within a growing independent brand. With strong leadership skills, the Head of Operations will inspire, develop, and motivate teams while maintaining exceptional operational standards. They will be commercially astute, with experience managing budgets, controlling costs, and driving profitability, all while ensuring the highest levels of guest satisfaction. Calm under pressure, the ideal candidate will create a positive, supportive work environment that empowers staff and drives performance. This is an exciting opportunity to join a beloved independent brand at a pivotal stage of its growth. The Head of Operations will work alongside passionate leaders in a supportive, collaborative environment, where their expertise will make a significant impact on the company's success.

Responsibilities

Report directly to the Managing Director; Take full ownership of operational performance across the brand's London-based sites; Ensure consistent delivery of food quality, service standards, and operational efficiency while preserving the essence and values of the independent brand; Manage budgets and control costs to drive profitability without compromising on quality; Lead and inspire diverse teams, fostering a collaborative culture while empowering managers and team to perform at their best; Collaborate closely with the leadership team to implement strategies that drive business growth; Ensure venues operate smoothly and continue to provide exceptional guest experiences

Requirements

Experienced and passionate hospitality professional with a strong background in multi-site management; Ability to thrive in a dynamic, hands-on environment; Strong leadership skills to inspire, develop, and motivate teams while maintaining exceptional operational standards; Commercially astute, with experience managing budgets, controlling costs, and driving profitability; Ability to ensure the highest levels of guest satisfaction; Calm under pressure, with the ability to create a positive, supportive work environment that empowers staff and drives performance

Nice to have

Preferably within the restaurant or casual dining sector