Health Representative (Vaccines - Hanoi)

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need. The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships at the senior executive level with key decision makers and influencers. The Health Representative identifies and prioritises Pfizer opportunities through understanding customers’ business and strategic imperatives. The Health Representative is responsible for developing and executing an effective account plan for each account and is part of the Integrated Account Team (IAT). The Health Representative is responsible for supporting their customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.

Responsibilities

Driving identified customers to the digital service offerings; Leading relationships with Health Care Professionals within a defined geographical territory as well as providing support virtually; Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities; Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated; Seeking and developing awareness of external market conditions; Establishing a strong working relationship with the Pfizer VHSS, KAM and SME Teams; Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements; Ensure relevant inline medicines prescribed by HCP’s have CFC commercial support; Share relevant brand and therapy area updates with HCP’s; Ability to convey relevant messages across multiple medicines and therapy areas; Strong customer relationship focus; Strong capabilities in leveraging virtual/digital channels with at least 50% of interactions to be virtual; Single point of contact for relevant Pfizer medicines for their accounts; Able to understand how products across the business interplay with each other; Ability to have a product POA change based on needs of customer and their patients; Ensures a customer centric – comprehensive approach to the way HCP’s treat their patients with all Pfizer brands that are relevant to the customer; Leads, coordinates, and manages the long term, consultative, customer relationship; Demonstrates expertise in relationship skills; Responsible for overall service excellence within the account; Maximises opportunity across the Pfizer portfolio; Analyses and understands the local environment, account business, and aligned Pfizer priorities to create Account Plans; Applies a proficiency in business acumen; Develops and leads the Account Plan and coordinates the cross functional team; Supports the development, negotiation, and implementation within accounts.

Requirements

Graduated from Pharmacy/Medicine University/College; Curiosity and an entrepreneurial mindset; Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients; Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders; Solid understanding of the digital space and a willingness to keep learning and upskilling; Strategic thinking and planning to help customers see beyond the day-to-day; Agility, adaptability to change and seasoned negotiation skills; Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures; Able to connect with customers virtually and in person; Can-do attitude and a work ethic underpinned by determination and commitment; Strong compliance mindset; Not being subject to any of the following circumstances: facing a criminal prosecution, serving a court’s sentence or ruling; being suspended from practice or doing works related to pharmacy under the court’s sentence or ruling; or having limited legal capacity.

Nice to have

Able to communicate in English is preferred