Help Desk Analyst

Responsibilities

Oversee the daily performance of computer systems and applications; Answer user inquiries regarding computer software or hardware operation to resolve problems; Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved; Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Requirements

High School diploma or GED; Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment

Nice to have

2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10; Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college; Knowledge of Apple iOS