Help Desk Analyst

We are seeking a motivated and detail-oriented contractor to provide application support to our users. Training will be given to provide CRM Dynamics 365 User Assistance. The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service.

Responsibilities

Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations; Assist customers with portal renewal registrations, ensuring a smooth and efficient process; Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships; Collaborate with team members to share knowledge and strategies for resolving user issues; Document user interactions and resolutions, contributing to a comprehensive knowledge base; Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency; Conduct basic training sessions for users on CRM functionalities and best practices; Demonstrate independence in problem-solving while being a supportive team player; Resolving help desk tickets for various computer and user-related issues.

Requirements

Proven help desk experience, preferably in a CRM environment; Familiarity with CRM Dynamics 365 and its functionalities; Strong troubleshooting skills and the ability to analyze and resolve user issues effectively; Excellent communication skills, both verbal and written; Detail-oriented with a focus on accuracy and quality in all tasks; Ability to multitask and prioritize effectively in a dynamic environment; A friendly, responsible attitude and a commitment to providing outstanding user support; Background in Windows 11, including system navigation and troubleshooting; Experience in network troubleshooting and resolving connectivity issues.