Help Desk / PC Technician

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. We are looking for a Help Desk/PC Technician to become a valued member of our IT team that takes pride in providing excellent customer service to our users and directly contributing to the success of the company. Position is not remote and is based at our main office in Anderson, California.

Responsibilities

Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge; Effectively troubleshoot and resolve technology issues by phone; Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps; Coach and demonstrate for users' best practice problem-solving methods; Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers; Address various and concurrent issues with timely and effective follow-up and resolution; Monitor file, device sharing, and permissions; Troubleshoot various network and Wi-Fi issues to completion; Install and support Microsoft, IBM i, and other business software and licensing; iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Requirements

1 year of computer and/or network problem-solving experience in a business environment; Proven excellent customer service and interpersonal communication skills; Demonstrated knowledge of remote support tools; Experience with Microsoft Windows and Microsoft 365; Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory; Basic understanding of firewall rules, anti-virus software and other desktop security products; Familiarity with mobile device setup and support; Ability to successfully work in both independent and team environment

Nice to have

Commercial/large network environment experience; CCNA and/or A+ certifications or equivalent education; Working knowledge of TCP/IP, DNS, and DHCP; Business network (VPN, Wi-Fi, WANs & LANs), wireless and VOIP skills

Benefits

We train and promote from within; Excellent low-cost health benefits; Retirement plan with employer-paid contributions; Paid vacation and 10 holidays; Full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums; 401(k) with Company Match; Additional Retirement Contributions; Company-paid Life Insurance