HL Home Preservation Officer

In this role you will manage Loss Mitigation/Home Preservation, collections and related activities based on investor policies and procedures. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. Primary Location: Ability to work fully onsite at posted location(s). Location address: 9285 NE Tanasbourne Drive Hillsboro OR 97124.

Responsibilities

Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication; Maintain accurate record of past due accounts and collection efforts and continues with follow up actions; Analyze borrowers' financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu and foreclosure; Oversee and manage a multi-investor pipeline, including processing written correspondence to and from assigned customers to ensure timely and accurate communication; Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts; Responsible for reviewing and tracking bankruptcy filings, payments and other litigation items; Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing; Responsible for completing all investor and insurance loss claim forms through various channels including various investors; Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities, and keeps up to date on regulation changes; Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training; Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description; May be asked to coach, mentor, or train others and teach coursework as subject matter expert; Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words; Takes personal initiative and is a positive example for others to emulate; Embraces our vision to become "Business Bank of Choice"; May perform other duties as assigned

Requirements

Proven ability to collect and analyze borrower income, assets and current debt obligations to determine eligible financial hardship has been met; Knowledge of two of the following third party investors: Freddie Mac, Fannie Mae, FHA, VA, GNMA, OHA and USDA; Demonstrate strong verbal and written communication skills, with ability to work effectively with individuals and groups across the company to manage internal and external customer relationships; Possess strong analytical and problem-solving skills; Proficient with personal computer and related software packages, including MS Office Word, and Excel, and other business machines

Nice to have

Bachelor's Degree in business, finance, or equivalent (preferred); H.S. Diploma/GED (preferred); Travel: occasional

Benefits

Comprehensive healthcare coverage (medical, dental, and vision plans); 401(k) retirement savings plan with employer match for qualifying associate contributions; Employee assistance program; Life insurance; Disability insurance; Tuition assistance; Mental health resources; Identity theft protection; Legal support; Auto and home insurance; Pet insurance; Access to an online discount marketplace; Paid vacation, sick days, volunteer days, and holidays; Possible performance-based incentive compensation