Homecharge Operations Coordinator

We're looking for a proactive, people-focused team member who takes pride in great customer experiences and enjoys getting stuck in. You'll join a fun, supportive team in the exciting EV industry, working closely with your team and our engineers to help customers get their chargers installed smoothly.

Responsibilities

Plan & Schedule Charge point Installations: Responsible for planning and coordinating multiple domestic charge point installations across your designated region simultaneously. Create efficient schedules that account for installer availability, regional constraints, and customer commitments—ensuring timely completion while maximising resource utilisation and reducing downtime.; Maintain customer satisfaction by delivering a positive customer experience: Proactively communicate any changes with customers, offering reassurance and reliable timelines, helping uphold Pod’s reputation for trust and exceptional customer care.; Efficiently respond to phone calls with Domestic Operation enquiries: Act as the first point of contact for all domestic operations calls, manage phone lines by offering confidence and accuracy in every interaction, responding to installer and customer enquiries related to scheduling, progress or technical queries.; Build and maintain relationships with the installers in your area: Collaborate closely to maximise regional installation capacity, optimise route planning, and reduce travel times, ensuring teams work smarter, reflecting the Edge in operational efficiency and commitment to sustainable practices.

Requirements

Experience balancing and prioritising multiple projects simultaneously.; Able to remain calm under pressure and make super quick decisions to solve any problems that may arise.; Technically minded and able to pick up electrical jargon and systems easily.; Great at building relationships with customers and internal stakeholders.; Comfortable working with numbers and data.; Must have the legal right to work in the UK.

Nice to have

Passionate about sustainability.; Experience in the EV industry.

Benefits

Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform; Podpoint Charger; Discounted energy tariff (Pod Power or EDF Employee Programme); Flexible hybrid working model; Work abroad for up to 20 days per year; Family & friend discount scheme; 25 days holiday (plus Bank Holidays); Very generous parental and family leave; Pension scheme with a 4.5% matched contribution; Eyecare scheme; Life insurance covering up to 4x your annual salary; Virtual GP provided by HealthHero; Employee Assistance Program; Free Mortgage Advice; Discounted Gym Memberships; Cycle2Work Scheme