Hospitality Assistant

Benefits

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

We are seeking a friendly and professional Hospitality Assistant to join our team at Baxterstorey in Reading, United Kingdom. In this role, you will be at the heart of our operations, delivering exceptional customer service and supporting our hospitality team to create memorable experiences for our guests. You will work in a dynamic, fast-paced environment where your enthusiasm, attention to detail, and commitment to excellence will make a real difference. • Provide warm, welcoming customer service to guests, ensuring their needs are met with professionalism and courtesy

Responsibilities

Assist with food and beverage service, including taking orders, serving meals and drinks, and clearing tables efficiently • Maintain high standards of cleanliness and organisation throughout service areas • Support the preparation and presentation of food and beverages in accordance with company standards • Respond promptly and empathetically to guest requests and concerns, resolving issues where possible; Work collaboratively with team members to ensure smooth operations during service periods • Adhere to health, safety, and food hygiene regulations at all times • Assist with stock management, restocking supplies, and maintaining inventory as required • Adapt flexibly to changing priorities and shift patterns as required by the business

Requirements

Proven customer service experience in a hospitality or similar environment • Strong people skills with the ability to communicate effectively with guests and colleagues • Excellent attention to detail and commitment to maintaining high standards • Ability to work efficiently in a fast-paced, pressurised environment; Flexibility and willingness to work varied shift patterns, including evenings and weekends • Reliable time keeping and a professional approach to work • Basic knowledge of food hygiene and health and safety practices • Ability to work collaboratively as part of a team; Problem-solving mindset with a customer-focused approach • Desirable: Previous experience in a hospitality or catering setting • Desirable: Knowledge of relevant health and safety regulations

Benefits

28 Days holiday inclusive of bank holidays.; Birthday additional holiday.; 3 days volunteering days.; 3 days grandparent leave.; 24 week’s enhanced maternity leave.; Secondary career leave.; Wedding/commitment day leave.; Free meals on shift.; Bespoke development training.; Pension and life insurance.; Discounts available from Perkbox app, from high street shops to holidays & cinema.; Wellbeing hub.; Access to employee assistance programme.; Cycle to work scheme.