Hospitality Assistant Zero-Hour

We are seeking a friendly and customer-focused Hospitality Assistant to join our dynamic team in London, United Kingdom. This is a zero-hour position offering flexible working arrangements to suit your availability. You will play a vital role in delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable. The successful candidate will demonstrate strong people skills, reliability, and a genuine passion for hospitality.

Responsibilities

Greet guests warmly and provide courteous service in a professional manner; Assist with food and beverage service, ensuring high standards of presentation and cleanliness; Take orders accurately and process payments using our till system; Maintain a clean and organised work environment, adhering to health and safety regulations; Support the wider team during busy periods, demonstrating flexibility and adaptability; Respond promptly to guest requests and resolve any concerns with empathy and efficiency; Assist with table preparation, clearing, and resetting between services; Communicate effectively with colleagues to ensure seamless service delivery; Follow company procedures and policies consistently; Contribute to a positive and supportive team atmosphere

Requirements

Excellent communication and interpersonal skills; Ability to remain calm and professional in fast-paced, demanding situations; Strong reliability and punctuality; Flexibility to work varied shifts, including evenings and weekends; Teamwork and collaboration abilities; Understanding of health and safety practices in food service; Problem-solving mindset with a customer-focused approach

Nice to have

Proven customer service experience in a hospitality or similar environment; Basic knowledge of food and beverage service; Experience with POS or till systems; Food handling certification or willingness to obtain one; Additional language skills

Benefits

3 days volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary career leave; Wedding/commitment day leave; Free meals on shift; Bespoke development training; Pension and life insurance; Discounts available from Perkbox app, from high street shops to holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme