Host/ess - Dawn Manor

Host/Hostess is responsible for managing the guest arrival and departure experience, ensuring a seamless, organized, and welcoming environment at our off-site restaurant. This role serves as the central point of coordination for dining room flow and is accountable for maintaining efficiency, professionalism, and guest satisfaction always.

Responsibilities

Greeting all guests promptly with a professional and welcoming demeanor; Manage reservations, waitlists, and seating assignments using established systems; Monitor dining room flow and adjust seating to support service efficiency; Escort guests to tables and provide menus in a polished manner; Communicate continuously with servers, managers, and culinary team regarding table status and guest needs; Provide accurate wait time estimates and manage guest expectations; Maintain cleanliness and organization of the host stand, lobby, and entry areas; Answer phones, respond to guest inquiries, and assist with reservations; Support guest recovery efforts by escalating concerns to leadership when needed; Adhere to all company policies, service standards, and safety procedures; Other duties & responsibilities as assigned by Manager

Requirements

Strong organizational and multitasking abilities; Excellent communication and interpersonal skills; Ability to remain calm and professional under pressure; Food Safety Certification and Wisconsin Alcohol Beverage Certification required within 30 days of starting and must be re-certified as needed

Nice to have

Previous guest service or host experience preferred

Benefits

Competitive pay; Comprehensive health, dental, and vision coverage; Paid time off and holidays; 401(k) with employer match; Associate recognition programs; Exclusive discounts and family perks; Free employee meal daily; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities