Host/Hostess - Chido Restaurant

The Host/Hostess is responsible for welcoming and seating guests in the restaurant. The role involves managing reservations, organizing seating arrangements, and ensuring a smooth patron flow during each meal period. This customer-facing position will be the first person that interacts with customers and must demonstrate a pleasant demeanor and expedite seating as quickly as possible. They must manage the dining area and work with the servers, food attendants and kitchen teams so that all patrons have a positive dining experience. When customers are leaving, the Host/Hostess will thank them, solicit feedback on their experience, and initiate service recovering for any outstanding service concerns.

Responsibilities

Greet and seat guests according to standards; Keep track of waiting list and open tables; Maintain work areas clean and organized; Report all unsafe conditions immediately; Assist Servers by setting and clearing tables, replenishing water and serving beverages; Answer the phones and take reservations; Clean and sanitize menus; Maintain cleanliness of host stand by wiping counters, organizing items; Open and close rooms as assigned; Receive and record reservations; Set up food server stations; change according to business flow; Calculating and issuing change for “to go” orders; Attend required meetings; Complete other duties as assigned by supervisor to include cross training; Organize “to go” orders by placing the order and delivering to guest; Place daily specials in menus; remove specials at assigned time

Requirements

High School diploma; Previous customer facing experience in restaurant or retail operation; Good communication skills; Ability to speak, read, and write English; Computer proficiency to use the resort's point of sale and reservations system

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; Competitive wages; People-first culture; Growth opportunities; Festive environment; Perks & discounts