Hostess

A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.

We are looking for a friendly, professional, and well-presented Hostess to be the first point of contact for our guests. The Hostess will warmly welcome customers, manage seating arrangements, coordinate reservations, and ensure that every guest receives a positive and welcoming experience from arrival to departure.

Responsibilities

Greet and welcome guests in a warm, friendly, and professional manner.; Manage guest arrivals, reservations, and seating arrangements efficiently.; Escort guests to their tables and provide menus when required.; Maintain an accurate seating plan and coordinate table availability with the service team.; Answer phone calls, respond to guest inquiries, and handle reservation requests.; Manage waiting lists and provide guests with accurate estimated waiting times.; Monitor the dining area to ensure guests are comfortable and properly attended to.; Communicate effectively with waiters, supervisors, kitchen staff, and management.; Handle guest requests, concerns, or complaints professionally and escalate issues when necessary.; Maintain a clean, organized, and welcoming reception/hostess area.; Assist with special events, VIP guests, and group bookings.; Ensure that company standards for customer service, grooming, and hospitality are consistently maintained.; Perform other duties as assigned by management.

Requirements

Excellent verbal communication and people skills with a genuine customer-focused approach.; Minimum SC or any other relevant qualifications.; Proven work experience as Hostess or in similar hospitality role will be any advantage.; Professional appearance and positive attitude.; Ability to remain calm and organized in a busy environment.