Hotel Front Desk Agent

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities

Extend a warm and friendly welcome to all guests, both internal and external; Offer clear directions and guidance to guests as needed; Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments; Manage guest mail with care and accuracy; Address guest concerns and feedback, recording comments for follow-up; Answer phone calls promptly and courteously.

Requirements

Must be friendly, approachable, and team-oriented; Must have good communication skills; Ability to work well with others and alone; Must be able to work all shifts, weekends, and holidays.

Nice to have

High School Diploma; Previous hotel/resort experience

Benefits

Enhanced health, dental, and vision insurance, along with a flexible spending account; Education, tuition, and certification reimbursement (up to $6,000 per calendar year); Growth opportunities available within department/company; Access to team dining hall with one free hot meal per shift; Company-matched 401k; Paid time off and six observed holidays; Team Member Hotel, Retail, and Spa Discounts; Team Member Anniversary Recognition; Subsidized casino bus transportation up to 80%