Hotel Housekeeping Manager

This is a department head position for a 125 room hotel with 4500 sq ft of banquet space plus a patio, swimming pool, hot tub & lots of parking space. As our Housekeeping Manager, you will be providing supervision and guidance for all Housekeeping activities at the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Responsibilities

Provide supervision and guidance for all Housekeeping activities at the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained; Train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate; Provide clear direction in assigning and instructing housekeeping and housepersons staff in details of work; Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guestrooms, VIP rooms, and public areas, on a daily basis; Manage finances of housekeeping and laundry operations including budget and inventory controls; Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget; Establish and maintain adequate supplies for efficient operation of the department; Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials; Monitor house count and make staffing adjustments accordingly; Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program; Plan and conduct staff meetings; Attend various other related meetings to obtain and disseminate pertinent information; Manage the cleanliness and appearance of the outside grounds; Evaluate condition of furniture, fixtures, decor, etc.; Make recommendations and assist in the coordination of rehab projects; Communicate both verbally and in writing to provide clear direction to staff; Comply with attendance rules and be available to work on a regular basis; Perform any other job related duties as assigned

Requirements

HOTEL EXPERIENCE IS A MUST; EXPERIENCE AS A HOUSEKEEPING MANAGER OR SUPERVISOR IN A BRANDED HOTEL FOR 2 YEARS IS REQUIRED TO BE ELIGIBLE TO APPLY; WILL BE NEEDED TO WORK WEEKENDS; Must have the ability to communicate in English; Previous leadership experience in housekeeping will be mandatory for success; Self-starting personality with an even disposition; Can communicate well with guests; Must be willing to "pitch-in" and help co-workers with their Crescent job duties and be a team player; Supervisory skills to manage entire housekeeping operation; Ability to deal effectively with employees, vendors, contractors; Ability to coordinate and cooperate with other departments regarding housekeeping services/activities; Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel; Ability to access and accurately input information using a moderately complex computer system

Benefits

Highly competitive wages ($57,000 - $65,000) Plus Eligible Quarterly and Annual Bonus; An exceptional benefit plan for eligible associates & family members; RSP matching program for eligible associates; Flexible scheduling; Discounts with Crescent managed properties in North America & Marriott properties worldwide for you & family members; Health & wellness programs; Best in class learning and development; Travel discounts