Hotel Receptionist

Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Responsibilities

£26436.80 per annum; Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required; An additional share of service charge and tips (estimated 2.5 k per year); An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.; You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.; Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them; Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required; Use the Opera Front Office System to check in and check out guests and take payments.; Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift); You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area; Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements; Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion; Reservations

Requirements

Experience in a similar role, ideally in a 4* or above establishment; IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS; Proficient in verbal and written English; Capability to work across multiple projects efficiently and adapt accordingly.; A passion for excellent organisation and customer service skills; Attention for details and proficiency in verbal and written English.; Desire to exceed guest expectations.