House Manager

Nestled within the stunning Lake District National Park, Aynsome Manor is a luxury boutique retreat offering guests an exceptional level of personalised service in a unique and tranquil setting. We are seeking an enthusiastic and experienced House Management Couple to become the heart of the Manor. This is a rare opportunity for a couple who share a passion for hospitality, enjoy working together and take pride in creating unforgettable guest experiences. As the House Management Couple, you will be responsible for the day-to-day operation of Aynsome Manor, ensuring the highest standards of hospitality, presentation and guest care are maintained at all times. Working as a team, you will take ownership of guest hosting, housekeeping operations, breakfast service, reservations administration and the overall upkeep of the property. This is a hands-on role where no two days are the same, and where attention to detail and genuine hospitality make all the difference.

Responsibilities

Acting as the welcoming face of the Manor from guest arrival through to departure; Managing check-ins, check-outs and guest communications; Building strong relationships with guests and anticipating their needs; Providing local recommendations and creating memorable experiences; Handling guest requests and resolving any issues professionally and discreetly; Ensuring all bedrooms, bathrooms and guest areas are maintained to impeccable standards; Overseeing daily housekeeping, room servicing and changeovers; Managing laundry, linen and housekeeping supplies; Undertaking quality checks and maintaining luxury presentation throughout the property; Coordinating maintenance requirements and liaising with contractors where required; Preparing and delivering a high-quality breakfast service; Ensuring dietary requirements and allergen procedures are adhered to; Maintaining refreshment areas and guest amenities; Supporting the overall food and beverage experience of the Manor; Managing reservations and guest enquiries across multiple channels; Maintaining booking systems and guest records; Supporting invoicing, payment processing and daily administration; Ensuring confidentiality and GDPR compliance at all times; Taking pride in the overall appearance and upkeep of the Manor and grounds; Ensuring health and safety procedures are followed; Maintaining operational records and compliance documentation; Supporting seasonal and casual team members where required

Requirements

Enthusiastic and experienced House Management Couple; Warm, personable and genuinely passionate about hospitality; Previous experience managing or operating a luxury guest house, boutique hotel, country house, B&B or similar hospitality business; Strong guest-facing customer service skills; Hands-on housekeeping experience with exceptional attention to detail; Experience delivering breakfast or light food and beverage service; Strong organisational and administrative skills; Confidence using booking systems, email and Microsoft Office; A flexible, can-do attitude and willingness to get involved wherever needed; The ability to work independently, take ownership and create a welcoming home-from-home atmosphere for guests

Benefits

Competitive salary package with commission opportunity; Live in accommodation provided; Opportunity to live and work in the heart of the Lake District; Autonomy to make a real impact within a luxury boutique environment; Be part of a growing hospitality business focused on exceptional guest experiences; Holiday entitlement increasing with service; Pension and company benefits in line with company policy