Housekeeping Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Responsibilities

Ensure the smooth running of the housekeeping department, where all aspects of the guest experience and cleanliness are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.; Working proactively to maximize guest satisfaction, comfort and cleanliness, delivering a positive and responsive approach to enquiries and problem resolution; Develops and implements strategies where the housekeeping department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.; Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.; Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.; Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.; Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.; Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements

Diploma or degree in Hospitality Management, Hotel Management, or a related field.; At least 5 years of housekeeping experience, including 2–3 years in a supervisory or management role, preferably in an upscale hotel.; Strong knowledge of guest room and public area cleaning, laundry operations, hygiene standards, and chemical safety.; Ability to maintain Radisson Blu’s cleanliness, service, and guest satisfaction standards.; Experience in staff supervision, training, scheduling, and performance management.; Ability to manage departmental budgets, stock, linen, equipment, and costs.; Strong leadership, communication, organizational, and problem-solving skills.; Ability to coordinate with Front Office, Engineering, and other departments.; Ability to work flexible hours, including weekends and public holidays.; Very good command of written and spoken English