Housekeeping Supervisor

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Dust off the Ordinary, Polish the Extraordinary! Radisson Hotel Group is on the Hunt for Housekeeping Maestros. Be the Difference in Every Detail!

We are currently seeking a Housekeeping Supervisor to join our vibrant team. At Radisson Hotel, Benin-City, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Housekeeping Supervisor you bring an unparalleled commitment to excellence, a detail-driven approach, and a genuine passion for maintaining an impeccable guest experience to our dynamic Housekeeping Team.

Responsibilities

Assign and schedule daily cleaning tasks for room attendants and other housekeeping staff; Lead and collaborate with the team to maximize guest satisfaction, comfort and cleanliness, delivering a positive and responsive approach to enquiries and problem resolution.; Support and deliver on the business strategies taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.; With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.; Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained; Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.; Takes the lead to deliver departmental programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders, whilst incorporating environmental concerns; Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as require; Supervise staff during shifts, monitor productivity, and provide assistance when needed; Train new housekeeping staff on cleaning procedures, maintenance tasks, and hygiene standard; Manage cleaning supplies and equipment, including inventory checks and ordering replacement.; Respond to guest or client requests and complaints, ensuring timely resolution; Ensure compliance with safety and sanitation regulations across all areas.; Coordinate with maintenance teams to report and follow up on repairs.; Prepare reports on housekeeping activities, room occupancy, and staff performance.; Anchoring morning briefing while HOD is absence; Communicate with Maintenance /Front Office Department for Room status; Using of Checklist for his/her daily Task

Requirements

Flexibility and a positive, Yes I Can! Attitude; An eye for detail; Is a creative problem-solver; Passionate about creating extraordinary service; Ability to work as part of a team to ensure guest satisfaction; Strong verbal communication skills; Likes having fun at work; Supervisory experience in a similar position is beneficial