Houseperson / Lobby Attendant

A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.

Responsibilities

Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel; Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways; Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks); Clean and maintain the back of the house area; Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk; Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift; Check and replenish your supplies and cleaning tools; Greet each guest you see with “Good morning” or (afternoon, evening); Quickly respond to guest requests in a timely and friendly matter; Follow procedures for entering and leaving guest rooms; Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name; Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items; Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines; Operated linen feeder, and table linen ironing machines; Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence; While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell; The employee is occasionally required to sit; The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds; The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, have ability to reach 2 feet above your head, etc.