Houseperson

The Houseperson is responsible for maintaining the cleanliness, appearance, and overall presentation of the hotel while supporting laundry operations. This position ensures guest rooms, public areas, back-of-house spaces, and hotel linens meet company cleanliness and quality standards. The role requires flexibility to assist with housekeeping, public area maintenance, laundry services, and guest requests while delivering exceptional customer service.

Responsibilities

Sort, wash, dry, fold, and distribute hotel linens, towels, uniforms, and other laundry items; Identify stained or damaged linens and determine whether items require spot treatment, rewashing, repair, or disposal; Operate washers, dryers, ironing equipment, folding machines, and other laundry equipment; Inspect laundered items for cleanliness and quality before folding and placing them in designated storage areas or linen carts; Clean and maintain hotel public areas, including the lobby, hallways, public restrooms, elevators, stairwells, meeting spaces, entrances, sidewalks, and other assigned areas; Perform deep cleaning projects including carpet shampooing, window washing, light fixture cleaning, elevator track cleaning, and other scheduled maintenance tasks; Respond promptly to guest requests by delivering amenities such as irons, ironing boards, hair dryers, extra towels, pillows, blankets, and other requested items; Follow proper procedures when entering occupied guest rooms and maintain guest privacy at all times; Greet guests in a friendly and professional manner and provide prompt, courteous service; Follow all company policies, safety procedures, quality standards, and security protocols; Report accidents, injuries, unsafe conditions, maintenance concerns, and equipment malfunctions to management immediately

Requirements

Excellent customer service and communication skills; Ability to read and follow safety rules, operating instructions, and company procedures; Ability to work independently while maintaining productivity and attention to detail; Ability to safely operate commercial laundry equipment, housekeeping equipment, vacuums, carpet extractors, and other cleaning tools; Basic organizational and recordkeeping skills; Ability to stand, walk, bend, stoop, kneel, crouch, climb, reach, push, pull, and perform repetitive motions throughout the shift; Ability to frequently lift, carry, push, or pull up to 35 pounds and occasionally up to 50 pounds without assistance; Ability to work around cleaning chemicals, laundry detergents, heat, and commercial equipment while following safety procedures; Ability to reach overhead, maneuver housekeeping carts, and work in various indoor and outdoor environments; Ability to stand and walk for extended periods, including an entire work shift

Nice to have

High school diploma or GED; previous housekeeping, laundry, or hospitality experience