HR Project Delivery Manager

The Forward Deployed Operations Manager (FD-OM) acts as the single operational point of contact for enterprise clients and internal Customer Success teams. In this role, you will lead complex, multi-country onboarding implementations end-to-end, sitting at the intersection of enterprise project management, global employment compliance, customer activation, and operational delivery, ensuring seamless global expansions and long-term customer satisfaction.

Responsibilities

End-to-End Onboarding: Own and project manage end-to-end, multi-country EOR onboarding programs from HR Operations' perspective for enterprise clients, managing timelines, risk registers, and critical path milestones; Single Point of Contact: Serve as the primary operational partner for enterprise Customer POCs during project implementation; Internal Alignment: Coordinate within internal HR Ops regional teams in close partnership with Customer Success and Sales teams; Compliance Oversight: Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contracts, acting as a consultant to Customers; Local Ops Integration: Translate complex in-country operational nuances into clear action plans for the customer while maintaining strict adherence to local regulations; Risk Mitigation: Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions; Customer Success Partnership: Partner closely with assigned Customer Success Managers to bridge operational delivery with long-term strategic account growth; Adoption & Happiness: Drive client activation and platform adoption, ensuring a white-glove onboarding experience for enterprise admins and international employees; Escalations & Problem-Solving: Act as the direct escalation point for complex operational inquiries; Playbook Development: Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards to continuously decrease time-to-first-payroll; Voice of Customer: Partner with Product and Engineering teams to feed enterprise client requirements back into the platform roadmap

Requirements

4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery, ideally within the EOR, Payroll, Global HR Tech, or SaaS space; Direct exposure to global employment mechanics (Employer of Record, global payroll, employment law basics, or HR operations); Proven track record of managing multi-stakeholder, multi-country projects using formal frameworks (PMP, Agile, or equivalent experience); Excellent communication and consultative leadership skills, comfortable steering calls with VP/C-suite stakeholders at Fortune 500 or high-growth enterprise companies; Ability to thrive in ambiguous environments and translate complex regulatory/operational realities into simple, actionable steps for clients

Nice to have

Experience handling complex, high-volume employee transfers (TUPE, M&A transitions, or enterprise-wide migrations); International work experience across EMEA, LATAM, or APAC regions

Benefits

Generous paid parental leave; flexible time off; spending accounts; medical insurance; dental insurance; vision insurance; sabbatical after 5 years; annual bonus for non-sales roles (Full-Time Regular Employees); commission structure for sales roles (Full-Time Regular Employees)