HVAC Maintenance Technician I

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager. Location Address: 219 W Montauk Hwy, Hampton Bays, NY 11946.

Responsibilities

Works under general supervision to perform maintenance calls; Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories; Inspects and performs limited diagnostics to identify potential problems and prevent breakdowns or callbacks; Completes routine maintenance and equipment cleaning; Delivers and removes parts and equipment needed for service work; Assists the Service Technician in servicing HVAC and refrigeration equipment; Records customer call information on a hand-held device, completes forms and paperwork, and collects payment if necessary; Communicates with dispatch to report activities and availability; Delivers excellent customer service and maintains high customer satisfaction; Promotes products and services and reports replacement product sales leads to the Sales and Service Coordinator; Ensures company property, vehicles, and tools are used, maintained, and accounted for; Represents the company professionally, honestly, and ethically; Follows standard procedures and ensures the company vehicle is properly stocked; Performs similar or other duties as needed or assigned

Requirements

High school diploma or GED; 0-2+ years of experience in HVAC (technical training certification preferred); Must possess all valid licensing or certification required by federal, state, provincial, or local laws for the work area; EPA and safety certifications required; Basic knowledge of the operational functionality of heating, air conditioning, and ventilation equipment and related accessories; Proficient mechanical aptitude and ability to operate all necessary tools and equipment; Basic skills in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on air conditioning equipment; Effective communication skills to resolve customer issues, complaints, or concerns; Effective time-management and organizational skills; Valid driver's license with acceptable driving record; Available to work flexible hours and on-call shifts as needed; Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl; Ability to work in hot, cold, outdoor, indoor, dry, humid, slippery, heights, and congested environments; Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt; Natural or corrected vision for close, distance, and peripheral vision with normal depth perception; Ability to lift up to 40 pounds and carry items up to 30 pounds

Nice to have

Technical training certification; Experience performing basic maintenance work on HVAC equipment and related accessories

Benefits

Top pay for top performers, including incentive and bonus opportunities (depending on the position); Generous PTO; 24 paid days off within the first year (vacation, personal holidays, national holidays); 29 paid days off after the 2nd year of employment; Advancement and career-growth opportunities across the U.S.; Company-sponsored Medical, Dental, and Vision Insurance; Company-provided smart phone, tablet, uniform plan, and tool replacement program; Internal Training Academy; 401(k) Retirement Savings Plan with company matching contributions; Company-paid employee Life Insurance with options for employee and family; Short-term and Long-term disability insurance options; Supplemental benefits such as legal advice, pet insurance, and health advocacy programs