Hyperscaler DC Technician Manager

About this opportunity: We are seeking a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians in a highly competitive talent market. This role is critical to ensure we attract top technical talent, enable their success through strong onboarding and engagement, and retain them through effective leadership, development, and workforce planning. The ideal candidate combines operational rigor, agilely managing ramp up and ramp down for large projects, with strong coaching skills and a passion for creating an environment where technicians can thrive while meeting the evolving and rigorous demands of our customers’ data center operations. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Responsibilities

Own end-to-end talent acquisition and management for Data Center Technicians, including hiring, onboarding, performance management, engagement, and retention; Develop and execute creative recruitment strategies to attract scarce technical talent in a competitive marketplace; Build a strong onboarding and training experience that enables new hires to become productive quickly and safely; Manage demand and resource planning and execution to ensure the right skills are available at the right time to meet operational needs; Balance short-term operational requirements with long-term workforce strategy, including succession planning and skills development; Lead, coach, and motivate technicians through clear expectations, regular feedback, career development, and recognition; Foster a culture of accountability, inclusion, psychological safety, and continuous improvement; Partner closely with operations, finance, and engineering teams to align staffing plans with business priorities; Monitor and act on key people metrics such as attrition, engagement, capacity utilization, and productivity; Ensure compliance with safety, security, and operational standards while reinforcing a strong safety-first mindset.

Requirements

Proven experience managing, hiring, and retaining technical or operations-focused teams, preferably in data centers or similarly demanding environments; Demonstrated ability to motivate and engage employees in a competitive labor market through strong leadership and communication; Serious attention to detail; Experience with workforce planning, demand forecasting, and resource management in 24/7 or mission-critical operations; Strong coaching and people development skills, with a track record of building sustainable talent pipelines; Data-driven approach to staffing decisions, performance management, and continuous improvement; High degree of ownership, resilience, and adaptability in a fast-paced, changing environment.

Benefits

Opportunity for an annual bonus; Excellent health benefits including choice of three medical plan options and a dental plan option; Company credits toward medical and dental premiums; 401(k) Plan with automatic 3% company contribution and matching contributions up to 4%; Company-paid basic life insurance and basic accidental death and dismemberment coverage; Short-term and long-term disability coverage; Employee Stock Purchase Plan; Minimum 15 days of accrued vacation; Up to 3 personal days per year; 11 annual holidays; 8 hours of volunteer time; 80 hours of sick time annually; Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay; Financial wellness programs; Educational assistance; Matching gifts; Recognition programs