Ice Rink Attendant

Create a warm, safe, and memorable skating experience in Hotel Jerome's courtyard rink. You'll greet guests, size and fit skates, supervise the ice, support special activations, and uphold safety, service, and brand standards.

Responsibilities

Welcome guests, manage queues, verify waivers, process payments, and explain rink rules, schedules, and capacity limits; Size, fit, and sanitize skates/helmets; assist with lace-up and adjustments; issue skate aids as needed; Monitor ice conditions and guest behavior; pace sessions; enforce rules; Respond to slips/falls; provide basic first aid and complete incident reports; escalate to Security/Manager as needed; Perform light ice maintenance between sessions (shovel/squeegee/edging); Set and reset the rink deck and maintain clear 5-ft egress around the perimeter; Track inventory; sanitize and rack skates/helmets; sharpen skates per schedule; flag repairs/defects; Support holiday activations, family sessions, and private rentals; Operate POS; reconcile session counts and cash/charge summaries; maintain opening/closing checklists and logs

Requirements

Prior guest-facing role required; Friendly, calm under pressure, clear communicator; Comfortable enforcing safety rules; Able to stand/walk for long periods; Lift/push/pull up to 40 lbs; Work outdoors in winter conditions; CPR/First Aid preferred (or willing to obtain); Able to work evenings, weekends, school holidays, and peak periods; Rink/ice, recreation, ski, or hospitality experience preferred

Nice to have

Rink/ice, recreation, ski, or hospitality experience; CPR/First Aid certification

Benefits

Paid time off; Sick and safe time; Medical, Dental and Vision healthcare plans; 401(k) plans with employer contribution; Health and Flexible Spending Account programs; Employee Assistance Program; Company stay discounts; Hotel-issued outerwear; Training provided (Rink SOPs, guest safety and incident response, POS/waivers, equipment fitting/sanitization, brand service standards)