IFS Support Analyst

IFS is our internal ERP system and as an IFS Support Analyst, you will be responsible for providing day-to-day functional and technical support for the IFS platform. You will work closely with business users to resolve incidents, manage service requests, and support ongoing system improvements. This role requires a strong understanding of IFS modules, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

Provide first- and second-line support for IFS users across finance, operations, project teams and client facing users; Liaise with IFS support and third-party vendors to escalate and resolve complex issues; Monitor and resolve incidents and service requests in line with SLAs; Support configuration changes, user access management, and system testing; Collaborate with developers and business analysts to troubleshoot issues and implement fixes; Assist in documenting support procedures, FAQs, and training materials; Participate in system upgrades, patch testing, and regression testing cycles

Requirements

Experience supporting an IFS ERP system in a business or IT support capacity; Ideally, familiarity with IFS modules such as Finance, Projects and HR; Strong analytical and troubleshooting skills; Ability to communicate clearly with end users and technical teams; Experience with ticketing systems and ITIL-based support processes

Nice to have

Experience with ServiceNow for managing incidents and service requests within IT support environments; IFS Cloud experience; Experience of managing Permission sets in IFS; Experience of migration jobs in IFS; Experience of the IFS Portal and the IFS cloud deployment cycle and IFS support model

Benefits

Competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits