Implementation Manager- EMEA

We are looking for an Implementation Manager to lead customer implementations from start to finish. This is a fully execution-focused role responsible for ensuring customers successfully launch and start using the platform. Implementation Managers own the entire implementation process, including kickoff, configuration, data migration, testing, go-live, and transition to Support or Customer Experience. The role requires strong project management, technical understanding of the platform, and clear communication with customers.

Responsibilities

Own end-to-end customer implementations from kickoff through go-live; Lead implementation projects with a focus on aligning the platform to each customer’s accounting workflows and financial reporting needs; Configure the platform based on customer chart of accounts, reporting structures, and operational requirements; Manage data migration from source systems (ERP, GL, spreadsheets) and ensure accuracy of financial data; Lead testing and validation of financial workflows, reporting outputs, and system configuration; Identify risks or discrepancies early across data, processes, or timelines and drive resolution with internal teams; Serve as the primary customer contact throughout implementation, providing clear communication and guidance; Partner with Product, Engineering, and Customer Experience teams to resolve technical or workflow challenges; Ensure a smooth transition to Customer Success and Support after go-live

Requirements

Background in accounting or finance; Experience in accounting, finance, or supporting financial workflows within ERP systems (e.g., NetSuite, SAP, QuickBooks, Sage, Oracle); Strong understanding of accounting processes and financial workflows (GL, reporting, close, reconciliations); Experience leading software implementations or complex system rollouts; Comfort working with financial data, system configuration, and data migration; Strong problem-solving skills with the ability to identify risks early; Clear communication with finance stakeholders and technical teams, with a strong client-first mindset; Ability to manage multiple implementations in a fast-paced environment