Implementation Project Manager

The Technical Customer Support Specialist will be a crucial point of contact for our clients in resolving technical support-related inquiries across Revinate’s entire product suite with our external customers. This role has a high level of interaction with customers. It will troubleshoot in-depth technical problems, serving as a key reporter of bugs and feedback to the Product and Development teams. The Technical Customer Support Specialist should always strive to think outside the box on ways to disseminate information to our global team, troubleshoot complex issues, and improve the overall customer experience. The ideal candidate will find solutions to improve internal processes and reduce ticket volume with a growing customer base.

Responsibilities

Lead the customer implementation process as the primary point of contact, ensuring adherence to the project timeline and a smooth onboarding experience; Drive project execution by collaborating with the project team, ensuring timely completion of key deliverables and milestones; Organize and lead effective internal and external project meetings; Manage all project documentation, including maintenance, updates, and distribution; Serve as a subject matter expert for Revinate's product suite; Commit to continuous learning across all facets of Revinate’s products and services; Validate and ensure correct implementation, integration, and intended functionality of all project technical components; Execute and manage technical setup and configuration of systems and solutions; Resolve technical product issues encountered during implementation; Actively pursue professional development, cross-training, and continuous learning; Act as a critical liaison between the customer and internal product team; Perform thorough testing of product functionality and monitor relevant performance metrics; Coordinate with third-party Property Management System (PMS) vendors to acquire necessary technical details for integration

Requirements

Associate’s Degree in a related field or a minimum of 2 years of professional experience in a Project Management role; Demonstrated ability to successfully manage a high volume of simultaneous, ongoing projects and competing priorities (e.g., 50-60+ implementations); Exceptional organizational skills and proven ability to prioritize tasks effectively under tight deadlines; Strong technical aptitude, including the ability to rapidly acquire in-depth product knowledge necessary for diagnosing and resolving technical issues; Experience collaborating with back-end engineering or integration teams to ensure seamless product and system functionality; Proficiency with MS Office Suite; Working knowledge of various project management software and tools (e.g., Asana, Rocketlane); A master communicator; Flexible and fluid; Highly organized; A motivated self-starter

Nice to have

Preference given to candidates with experience in customer-facing SaaS technology, Hotel Operations, or Hospitality Marketing; Familiarity with Google Workspace (G-Suite), Zendesk / Jira, and Salesforce is a plus; Practical experience with technical SaaS software configuration and managing integrations; Familiarity with hospitality systems, specifically Property Management Systems (PMS) such as Opera, roomMaster, or Maestro