Information Technology Specialist

As a senior member of Eataly's Information Technology (IT) team, the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for several Eataly USA locations (stores and Corporate office), and for providing advice to upper-level management about Eataly's IT needs and structure. The IT Specialist reports to the Director of IT, but works autonomously, without specific directions from senior managers and without immediate supervision.

Responsibilities

Develops and implements standard operating procedures and service level agreements; Manages IT projects from start to finish; Advises management regarding and supports IT infrastructure and other needs for several Eataly USA locations (stores and Corporate office); Supports implementation of technology during new store openings and new store system implementation initiatives; Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications; Provides support and resolution to customer service requests in a timely and accurate manner; Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems; Performs other duties as required or assigned

Requirements

+ 3 years of related IT experience; Specialized knowledge in computer systems analysis; Outstanding time management and organization skills; Excellent communication, motivation and team-building skills; Occasional travel within the USA

Nice to have

Bachelor's Degree preferred

Benefits

Medical, Dental, Vision Insurance; Paid Time Off; Paid Parental Leave; 401K with match; Free family meal daily; Discounts at Eataly; Referral bonus program