Inside Sales & Contracts Specialist

Purpose of the Job

Responsible for delivering great intentional customer experiences including producing timely and accurate quotes for both standard and customised solutions, pro-actively engaging with customers to secure and process orders and working closely with the sales team. Also managing a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.

Responsibilities

Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.; Accurately produce sales quotations, supporting documents, technical proposals, and any other required customer information to meet customer service KPIs.; Manage and maintain key customer relationships, including internal and external stakeholders taking accountability for the customer relationship where applicable.; Support and follow standard and efficient processes that deliver the quality of customer service required at speed; Use approved Rotork price lists to provide customers with accurate quotations and lead times.; Progress and follow-up outstanding orders and quotations within agreed timescales and report accordingly.; Ensure the integrity of any data input and maintains records as required.; Maximize opportunities for new business with existing customers (through opportunities for value selling).; Respond professionally and accurately to all other customer queries within agreed timescales.; Use existing procedures to solve routine or standard problems.; Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.; Liaise and negotiate with both customers, internal departments and Factory regarding order fulfilment or special requirements.; Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.

Requirements

Strong Customer Service experience with 3 years’ experience working with instrumentation in a relevant role and/or industry.; Experience in using ERP and CRM Systems.; Degree or Engineering/Technical Qualification (or equivalent).; Proficiency in data analysis and leveraging analytics for sales strategy development.; Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.; Strong interpersonal and people management skills; Good communication skills, customer focused, strong multitasker and good at executing tasks; Proactive approach to challenges in order to find solutions to customer issue; Motivated self-starter able to work independently and with a team.; Must be thorough, accurate, and organized, with a strong attention to detail.