Inside Sales Representative - Industrial Valves Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. We’re looking for an energetic, self-driven, mechanically inclined, team player to join the team in our Matthews, NC office. The main responsibility of this position is to support our customers, and account managers in the Valves Division. In this role, you will be responsible for: inputting orders, processing quotes, and providing outstanding service to our customers and support to the outside sales staff. This is a full-time position, in-office, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Responsibilities

Support customers and account managers in the Valves Division; Input orders and process quotes; Provide outstanding service to customers and support to outside sales staff; Assist customers by answering questions or resolving complex problems related to replacement products, new equipment, packages or systems for the Valves Division; Answer telephone calls or respond to customer correspondence regarding technical questions; Engage in technical discussions to identify correct product and advise on substitution or modification; Select and specify products based on customer application and design prerequisites; Confer with service technicians, service managers or manufacturers to resolve technical problems; Supply detailed product quotations by computing price, discount and shipping charges; Inform customer of pricing, back orders, delivery, delayed shipments and provide tracking information; Obtain purchase order number and/or credit card information; Confer with Accounting to research and resolve invoicing or credit discrepancies; Sell corporate products to industrial establishments over telephone or web-generated orders; Attend sales meetings or educational activities to stay up-to-date

Requirements

Associate’s Degree or equivalent from a two-year College or Technical school; two to four years of related experience and/or training; or equivalent combination of education and experience

Nice to have

Bachelor’s degree from a business or engineering related program; Working knowledge of valves, and/or electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude; Ability to read, analyze and interpret technical drawings, write reports and general business correspondence; Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric; Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21