Inside Sales Supervisor

The Inside Sales Supervisor is responsible for leading the day-to-day operations of a sales-focused customer service team. This role combines leadership, sales expertise, and strong interpersonal skills to manage customer accounts while overseeing team performance, ensuring customer inquiries are handled promptly and effectively. The position is responsible for monitoring key metrics and customer feedback, identifying opportunities for improvement, and partnering with the Director of Sales Operations to implement strategies that enhance customer satisfaction and drive revenue growth.

Responsibilities

Manage key customer accounts via phone, email, and online platforms to address inquiries, provide product information, and support purchasing activities; Lead, supervise, and support a team of Inside Sales Representatives; Provide coaching, training, and ongoing guidance to team members to optimize performance and achieve sales objectives; Develop and implement strategies utilizing 80/20 red and green rules to improve customer service quality, customer satisfaction, and retention; Maintain a comprehensive understanding of company products and services, including features, benefits, and pricing; Monitor and analyze sales performance metrics and customer feedback to identify areas for improvement and implement corrective actions; Collaborate with cross-functional teams to ensure sales and customer service activities align with business objectives; Serve as the escalation point for complex customer issues, resolving concerns and ensuring a positive customer experience; Foster a positive, collaborative, and customer-focused team environment that encourages open communication and continuous improvement; Stay informed of industry trends, competitive activity, and best practices in sales and customer service management; Partner with the Director of Sales Operations to implement strategies that enhance customer satisfaction and drive revenue growth

Requirements

Minimum of five (5) years of successful experience in a sales leadership role or similar capacity; Strong communication, negotiation, and interpersonal skills; Strategic thinker with a results-driven mindset and a passion for driving business growth; Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities; Ability to travel up to 35% as needed; Ability to work extended periods in a sedentary environment, including prolonged computer use and repetitive motions; Ability to lift and move materials weighing up to 25 pounds; Ability to collaborate closely with operations personnel in a manufacturing environment; Ability to follow all safety guidelines and wear required PPE when onsite; Frequent domestic and international travel

Nice to have

Bachelor's degree in Engineering, Marketing, Business, Operations, or a related field; Experience with CRM systems and other sales tools; Wire and cable industry experience

Benefits

Health Benefits effective day one (Health, Dental, Vision); Holiday pay effective day one; Vacation and Personal Time Off (prorated & accrued); Tuition Reimbursement; Employee Discount Program; Six Sigma & Lean Training; Learning & Development Training