Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Responsibilities

Oversee and direct daily activity of delivery specialist; Work with installers/professional customers to develop sales relationships; Take customer orders over the phone and online, invoice customer orders, direct efforts to pick and stage parts for delivery, and route delivery specialists; Ensure delivery vehicles are serviced and maintained according to company standards; Ensure vehicle inspections are completed on time and daily mileages are entered into delivery fleet management devices; Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers; Verify all product/merchandise, including warranty parts and cores, are billed before customers leave; Ensure customer core and warranty returns are picked up and credited in a timely manner; Audit customer returns for warranty abuse and ensure returns are tagged/labeled correctly; Assist on front counter and retail counter as needed; Help with backroom duties such as auto-load, returns, and stock; Assist with customer labor claims

Requirements

Strong background in mechanics; Above average communication skills

Nice to have

Hands-on knowledge of automotive repairs; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth