Insurance Compliance Manager

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

As we continue to grow our Financial Services compliance team, we’re looking for a Compliance Manager to bolster our expertise in the general insurance space. You'll bring solid compliance advisory experience (as opposed to compliance monitoring) and knowledge of general insurance products, to join us as we continue to grow and develop our suite of products in insurance, payments and consumer credit.

To thrive in this role, you’ll be a natural relationship builder who acts as a trusted partner to our first line of defence, keeping a clear head and offering perspective when tricky compliance incidents crop up. You excel at communication clarity—translating complex regulatory jargon, FCA expectations, and financial crime rules into straightforward, actionable advice for stakeholders at all levels. Digging into the nitty-gritty of scripts, financial promotions, or process design is second nature to you, thanks to your sharp eye for detail. You also bring agility and pragmatism to the table, solving problems with a creative, proportionate mind to find the most appropriate business solutions for our Insurance, Consumer Credit, and Cashback Card products rather than just applying standard methods

We work together. Your team and the people you will work with…

This role reports to the Senior Financial Services Compliance Manager and will be joining a wider team of Legal & Compliance professionals. You'll interact with Senior leaders and colleagues across this business to deliver an effective second line of defence advisory service for our FS products.

We deliver progress. What you’ll do and how you will make an impact.

This is a newly created role joining at a critical phase of development in the business. These are the key responsibilities of the role:

Responsibilities

Second line of defence advice; Being a trusted ‘second line of defence’ advisor to provide oversight and advice to ensure our policies, procedures and processes help us achieve our business objectives while appropriately reflecting the FCA’s expectations, Financial Crime legislation and other relevant regulations.; Routine compliance support for matters such as process design and scripts, financial promotions, specific complaint or case enquiries, conduct issues and more.; Supporting, overseeing and advising on incidents as needed, to ensure corrective and remediation actions are appropriate and that controls are improved to reflect lessons learned and root causes.; Compliance monitoring and reporting; Supporting assessments of the effectiveness of our internal controls, overseeing any work to mitigate gaps or issues.; Preparing and submitting regulatory reports to the FCA and other third parties or regulatory bodies as appropriate, including Suspicious Activity Reports.; Supporting upward management or committee reporting on relevant compliance matters, including breach or incident reporting.; Cross functional collaboration; Acting as a business partner to the first line of defence to support and educate on compliance matters and as a point of contact for internal queries related to regulatory compliance and matters set out below.; Collaborating with Legal & Compliance colleagues to coordinate perspectives and manage conflicting positions, such as where regulators take different approaches.; Developing and delivering training to support awareness and understanding. Promoting a culture that supports strong compliance and good customer outcomes.; Change management; Supporting change, whether driven by internal needs such as business development, or external needs such as regulatory change.; Scanning the horizon for regulatory news and developments to support your own development and sharing analysis to support business awareness, improvement and preparedness.

Requirements

Second-line defence experience: You have solid experience in a second line of defence, advisory, compliance role in financial services; Insurance product expertise: Essential experience working with general insurance products. Exposure to other consumer financial services products (like Consumer Credit or our Cashback Card) is highly desirable.; Regulatory & financial crime knowledge: Strong knowledge of regulatory compliance in an FCA regulated organisation is essential. If you bring financial crime knowledge and experience, that is a massive plus!; Risk & change management: A proven track record of spotting compliance-related risks and opportunities, and finding proportionate responses in a changing environment.