Integration Engineer - Workato

We are hiring a Integration Engineer to own the automation that connects the systems Rula runs on. Workato sits between Salesforce, Zendesk, and the tools our operations teams use every day, so the work has a direct line to real outcomes for providers and patients. Day to day, you will build automations that remove manual work for operations teams, investigate why an integration failed and make sure it fails visibly going forward, and find the places where a process is more expensive or more fragile than it needs to be. You will work alongside Technical Program Managers, Salesforce Administrators, and developers on the Business Systems team, with real ownership of the platform and room to shape how we use automation to reduce manual work across the company.

Responsibilities

Build automations that remove manual work for operations teams; Investigate why an integration failed and make sure it fails visibly going forward; Find places where a process is more expensive or more fragile than it needs to be; Own the automation that connects the systems Rula runs on, including Workato between Salesforce, Zendesk, and operations tools; Work alongside Technical Program Managers, Salesforce Administrators, and developers on the Business Systems team; Shape how Rula uses automation to reduce manual work across the company

Requirements

2+ years of hands-on experience building and maintaining enterprise integrations in Workato, or a comparable platform (e.g., MuleSoft, Boomi, Tray.io); Direct experience administering Salesforce or working as the primary integration owner in close partnership with a Salesforce team; Demonstrated hands-on experience troubleshooting production integration failures, diagnosing root causes, and building robust error handling and monitoring; Working knowledge of REST APIs, JSON, webhooks, authentication mechanisms, and external ID matching between disparate systems; Proven track record of identifying manual or inefficient operational processes and delivering automated solutions with measurable results

Nice to have

Official Workato Certification; Prior experience serving as the sole or primary administrator owning an enterprise integration platform; Strong data architecture foundation, including defining and enforcing system-of-record boundaries across integrated systems; Self-directed mindset with demonstrated ability to own and drive a platform with minimal day-to-day supervision; Strong familiarity with Salesforce data architecture, including standard/custom objects, relationships, and external lookup keys

Benefits

100% remote work environment; Attractive pay and benefits with full transparency of pay ranges; Comprehensive health benefits: medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year for most employees; Paid parental leave for all parents; Employee Assistance Program (EAP); Quarterly department stipend; Community and employee resource groups; Home office stipend and $50 monthly stipend for internet or cell phone expenses; Wellness at Rula program with a $50/month wellness stipend