Internship - Customer Service Project Coordinator (m/f/d)

✨ About Voyage Privé
Founded in France in 2006, Voyage Privé has grown from an ambitious startup into Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we are not just another e-commerce success story – we are a tech powerhouse redefining online luxury travel.

Our culture is mission-driven, blending performance with impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, fostering an ecosystem where digital innovation fuels business growth and meaningful change.

We are now entering a new phase, upgrading our technical foundation with cloud architecture, AI, and real-time systems to become a top-of-mind platform for luxury travelers and a trusted high-performance partner for providers.

Responsibilities

🎯 Your Mission; We are looking for a Project Coordinator to support the Customer Service team during the high season and help maintain an optimal level of service quality across our various Call Centers.; This internship is fully operational, offering deep immersion in Customer Service processes and the daily management of our operations.; Key Responsibilities:; You will work at the heart of the Customer Service function, with varied and evolving responsibilities:; Managing escalations from Call Centers: analysis, prioritization, processing, or coordination with internal teams.; Call center management : Coordinate activities with external partner, define and share clear objectives, attend meetings, and monitor performance toward key deliverables and KPIs.; Participating in the implementation or adaptation of specific processes, in line with business evolution.; Analyzing key KPIs: NPS, DPH, quality, satisfaction, etc.; Contributing to reporting and identifying opportunities for improvement.; Providing cross-functional support to the Customer Service team based on daytoday needs.; At Voyage Privé, interns are considered genuine coordinators:; Progressive autonomy: you will receive increasing responsibility as your skills develop.; Encouraged initiative: improvement suggestions are always welcome.; Close collaboration with the entire team.; We offer you a unique opportunity to discover the behindthescenes of customer experience!

Requirements

💡 What We’re Looking For; We are looking for a motivated candidate, ready to be 100% involved in our projects and eager to grow their skills within a dynamic team.; You are motivated, curious, and have a strong customer-service mindset.; You demonstrate autonomy, rigor, and excellent communication skills.; You are comfortable with digital tools, especially Excel.; You have full professional proficiency in English (written + spoken).