Internship in International Service IT and Processes

During your internship in our team, you will become part of an international and collaborative environment where business, IT and operations closely interact. You will help strengthen our global service organization by working on a variety of topics, such as activities related to service partners, warranty management and the alignment of service workflows across countries. A core part of your role will be to support our ongoing digital transformation efforts - from testing new functionalities and preparing training content to contributing to change management activities. You will assist in the expansion of our service solutions into additional countries, by taking part in scoping new markets and coordinating with international stakeholders. In close collaboration with our global process owners, you will drive our knowledge management process, identifying and structuring business requirements, and supporting the ongoing enhancement and development of this process. Your daily work will also include project management tasks, such as monitoring progress, preparing reports and maintaining Jira-based project tracking, to ensure transparency throughout the rollout. Furthermore, you will support the documentation and continuous improvement of service processes, helping to maintain a consistent and up-to-date process framework. Last but not least, you will get hands-on insights into service process management, requirement engineering, agile methods and the operational side of an international service network.

Responsibilities

Work in an international and collaborative environment where business, IT and operations interact; Strengthen global service organization through activities related to service partners, warranty management and alignment of service workflows across countries; Support digital transformation efforts from testing new functionalities and preparing training content to contributing to change management activities; Assist expansion of service solutions into additional countries by scoping new markets and coordinating with international stakeholders; Drive knowledge management process by identifying and structuring business requirements and supporting ongoing enhancement; Handle project management tasks such as monitoring progress, preparing reports and maintaining Jira-based project tracking; Support documentation and continuous improvement of service processes; Gain hands-on insights into service process management, requirement engineering, agile methods and international service network operations

Requirements

Education: studies in the field of Business Administration, Economics, IT Management or comparable; Confident handling of MS Office; Strong interest in digital processes; Strong communication and interpersonal skills; Enjoy working in diverse and interdisciplinary teams; Structured, proactive and self-driven approach; Quick to understand complex topics; Comfortable working with IT-related content; Open to taking responsibility for own work packages; Passionate about working in a customer service environment; Willingness to learn and adapt to new technologies and processes; Business fluent in English; Very good in German; Enrollment at university

Nice to have

First practical experience in an international or cross-functional environment; Initial exposure to tools such as Jira, Signavio or Solution Manager

Benefits

Partially mobile working