Interpreter Scheduler III

The Interpreter Services Scheduler coordinates the scheduling program for Interpreter Services. Monitors and ensures that all functions are completed accurately and efficiently with excellent customer service utilizing the SMH ICARE values. The Scheduler is proficient at the utilization of the Interpreter Scheduling System and ePARC/eRecord systems.

Responsibilities

Coordinates the scheduling program for Interpreter Services; Monitors and ensures all functions are completed accurately and efficiently with excellent customer service utilizing SMH ICARE values; Utilizes Interpreter Scheduling System and ePARC/eRecord systems; Processes interpreter clinical requests in ePARC and interpreter scheduling systems; Evaluates patients' communication needs and determines optimal mode of interpreter communication; Tracks ongoing assignments via email and ePARC; Submits requests to third party vendors if applicable; Collaborates with Interpreter Services Supervisors and clinical departments; Triages emergency requests from on-call pager within 5 minutes; Coordinates same day clinic add-ons or schedule changes; Triages/directs calls and answers interpreter-related questions; Monitors interpreter requests to ensure appropriately allocated services; Distributes daily schedules to interpreters by deadlines; Assigns appropriate interpreter modality to meet Department of Health, Joint Commission and ADA standards; Recommends process improvements

Requirements

High School diploma and 3 years of relevant experience; Or an equivalent combination of education and experience

Nice to have

Associate’s degree in Medical, Secretarial or related field and a minimum of three years of relevant experience; Medical Terminology; Experiences with surgical/appointment scheduling software (such as eRecord/ePARC); Electronic medical records; Demonstrated customer relations skills