IT Associate

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. The IT Associate helps keep Habitat Health's multi-site PACE centers running securely and reliably. You will own hands-on engineering and project work across endpoints, networking, cloud, printing, AV, phone, and digital signage; automate repetitive work; and help build the playbooks and tools our internal IT team relies on. Location: Remote with travel to Habitat Health sites (25% travel). Estimated Start Date: November 30, 2026. Application request: Please submit a one-page resume highlighting your most relevant experience.

Responsibilities

Own and deliver IT projects from scoping through deployment and documentation, including secure badge-release printing, conference room buildouts, and new site setups, including Wi-Fi surveys, rack and cabling work, and UPS/power planning; Deploy and maintain conference room technology (Teams Rooms, displays, speakerphones, cabling); administer office and conference room digital signage; administer phone systems including hard phones, mobile phones, and soft phones; Build and maintain onboarding and offboarding playbooks and automation, and contribute to internal engineering efforts by writing scripts, tools, dashboards, and documentation (PowerShell, Python, Microsoft Graph, Power Automate, etc.); Support multi-site printers, peripherals, and AV equipment, including hardware setup, driver/firmware management, and vendor coordination; Administer and troubleshoot network infrastructure, including switches, wireless access points, firewalls, VPNs, and overhead paging/speaker systems; resolve escalated issues with root cause analysis, support disaster recovery and backup restore testing, and document fixes in the knowledge base; Administer SaaS applications, including access reviews, license optimization, and SSO configuration; Stay current with technology trends and products to inform hardware purchasing and recommendations; Manage Entra ID and Microsoft 365 policies, including user and group account administration, conditional access, and basic Windows Server administration; Follow HIPAA and security best practices in all work, supporting asset inventory, access reviews, and audit requests

Requirements

Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical field, or equivalent hands-on experience; 1+ years of IT, engineering, or technical experience (internships and substantial project work will be considered); Strong analytical and problem-solving skills, with a methodical approach to isolating issues across hardware, software, and network layers; Proficiency with Microsoft 365, Entra ID, Teams, and SharePoint; Scripting or software development experience required (e.g., PowerShell, Python, Microsoft Graph, etc); Understanding of different operating systems (Windows, Mac, Linux, iOS, Android), hypervisors, virtual machines, RDP, and SSH; Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnetting/CIDR, Wi-Fi, VPN, and network diagrams; Hands-on experience with printers, AV equipment, and peripherals; Exposure to cloud infrastructure (Azure or AWS); Clear written and verbal communication, including the ability to explain technical topics to non-technical teammates; Aligns with our purpose and our values, and is excited about living those out in daily practice; Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement; Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions; Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results

Nice to have

Hands-on experience building servers, computers, and home labs; Experience in a healthcare or HIPAA-regulated environment

Benefits

Comprehensive benefits package including medical, dental, and vision insurance; paid parental leave; short- and long-term disability coverage; life insurance; flexible spending accounts; 401(k) savings plan with match; paid time off; company paid holidays; Target annual bonus of 10% of base salary