IT Engineer

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Responsibilities

Act as the first point of contact for customers.; Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.; Manage incoming incidents and requests through the Service Desk Tool.; Keep customers updated on their cases in accordance with Service Level Agreements.; Escalate high-priority matters to Management when required.; Review daily priorities and take the necessary action to achieve results.; Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.; Install, test, maintain and repair hardware and software.; Document processes and record tickets for outstanding work.; Manage high-priority incidents both on-site and off-site.

Requirements

Configuring and implementing Cyber Essentials and GDPR security standards (mandatory); Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory); Intune and RMM and Telephone platform experience; Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s); Ability to proactively support and collaborate with service providers.; Follow industry best practices processes.; Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc); Azure administration and implementations; Good understanding and knowledge of Windows 10, Windows 11 and Mac; Familiar with different client builds/imaging.; Strong customer support, written and verbal communication, and be a team player.; Ability to problem-solve independently.

Benefits

Salary: £30,000 - £40,000 per year depending on experience.; 40 days paid holiday annually.